Terms of Service

1. Agreement to Terms

By accessing or using the Singular service (the "Service"), you agree to these Terms and our Privacy Policy. Singular is a Mattom product. These Terms form a binding agreement between you and Mattom. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

2. Eligibility and Account

You must be at least 16 years old to use the Service. You are responsible for maintaining the security of your account credentials and API keys, and for all activity under your account. You agree to provide accurate account information and to keep it current.

3. The Service

Singular is a context-optimization layer that reduces the context sent to your LLM provider before the model is called, while preserving answer quality. The Service speaks the OpenAI-compatible API, is fail-open (traffic passes through to your provider if Singular degrades), and operates as a fully managed API. We may set usage quotas, rate limits, and supported models, and may modify or deprecate features with reasonable notice.

4. Acceptable Use

You agree not to use the Service for unlawful activity, to abuse or resell it without permission, to attempt to reverse-engineer or circumvent its controls, or to send content that violates third-party rights or applicable law. We may suspend access for violations. Report abuse to security@mattom.io.

5. Customer Content and Ownership

You retain all rights in the content you submit to the Service (prompts and context). You grant Singular a limited license to process that content solely to deliver the Service and to meet our security and legal obligations. Singular does not use your content to train or improve models, and does not claim ownership of your content.

6. Provider Relationships

The Service routes your optimized context to the LLM provider and model you choose. Those providers' terms may apply to the outputs they return, and their data-retention practices are governed by their own policies. Singular is not responsible for provider-side behavior, including output content, provider outages, or provider data retention.

7. Payment and Fees

Fees, billing cycles, and usage-based charges are described on our pricing page. Taxes are your responsibility unless stated otherwise. Prices may change with reasonable notice. If payment fails, we may suspend the Service after a grace period and notice. Refunds, where applicable, are handled per our billing policy.

8. Term and Termination

You may close your account at any time. We may suspend or terminate access for breach of these Terms. On termination, your right to use the Service ends, and we will delete your customer content per our retention policy. Clauses that by their nature should survive termination — including intellectual property, indemnity, and liability — remain in effect.

9. Intellectual Property

Singular and Mattom retain all rights in the Service, including its software, models, brand, and documentation. We grant you a limited, non-exclusive, non-transferable license to use the Service per these Terms. You may not copy, redistribute, or re-sell the Service itself.

10. Disclaimers

The Service is provided "as is" and "as available." LLM outputs may be incorrect, incomplete, or inappropriate, and require human review before reliance. We do not warrant that the Service will be uninterrupted or error-free, though it is designed to fail open so your traffic is not blocked by us.

11. Limitation of Liability

To the maximum extent permitted by law, Singular's aggregate liability is limited to the fees you paid in the twelve months preceding the claim. We are not liable for indirect, incidental, or consequential damages. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

12. Indemnification

You agree to indemnify Singular and Mattom against claims arising from your content or your breach of these Terms, to the extent permitted by law.

13. Governing Law and Disputes

These Terms are governed by the laws of the jurisdiction in which Mattom is established. We will first attempt to resolve disputes informally. If that fails, disputes will be resolved in the courts of that jurisdiction, except where local law requires otherwise.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or in-app notice and update the "Last updated" date. Continued use after a change takes effect constitutes acceptance.

15. Contact

For legal questions, contact us at legal@mattom.io.